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Cotswold Inns & Hotels wins Knight Frank Award for Excellence and Innovation for the UK & Ireland at the Condé Nast Johansens Awards for Excellence
Cotswolds, 5 November 2013: Michael Horton, owner of Cotswolds Inns & Hotels (www.cotswold-inns-hotels.co.uk), received a major national award last night (4 November), the Knight Frank Award for Excellence and Innovation for the UK & Ireland at the Condé Nast Johansens Awards for Excellence Dinner.
The prestigious Condé Nast Johansens Awards for Excellence were created to acknowledge, reward and celebrate excellence across the recommended properties that fill their guides. The world-renowned awards are a trusted mark of quality recognised by consumers and travel professionals alike, and represent the finest standards and best value for money in luxury and independent accommodation. The prestigious Knight Frank Award is presented to an individual or group that has demonstrated innovation and excellence in the hospitality sector across the board.
After selling West Midland Taverns in 1997, Michael started Cotswold Inns & Hotels Ltd, acquiring The Broadway Hotel, quickly followed by The Bear of Rodborough, The Bay Tree Hotel at Burford, The Manor House Hotel at Moreton-in-Marsh, The Swan Hotel at Bibury and The Lamb Inn at Burford. In March 2008, The Hare and Hounds Hotel at Westonbirt was acquired and, more recently, The Close Hotel in Tetbury became the eighth hotel to join the group in July 2013. Since 2009, Cotswold Inns & Hotels have also owned two upmarket bars in Birmingham: Utopia The Bar in Church Street and Epernay in The Mailbox.
In presenting the Hortons with their award, Henry Jackson, a partner at Knight Frank, highlighted Michael’s vision in creating a stunning collection of country house hotels in the Cotswolds that has always delivered the very best in hospitality, as well as his infectious enthusiasm for the industry and his ability to keep his entire team motivated, while still seeking myriad new opportunities, that exemplify his motto to “never stand still”. The renovated interiors of all the hotels are designed by Michael’s wife Pamela, who has allowed their individual personalities to shine through against a backdrop of elegant, relaxed and quintessentially English style.
Michael Horton joins a long list of renowned hoteliers who have previously won the Knight Frank Award for Excellence and Innovation.
Speaking after Michael had picked up his award, Nadine Linington, Sales & Marketing Director of Cotswold Inns & Hotels, said, “I am thrilled for Michael to receive this prestigious award in recognition of his dedication and genuine passion for the hotel industry. Michael’s philosophy to “never stand still” is clear to see in the constant evolution of Cotswold Inns & Hotels. Whilst working for Michael and Pamela, it is impossible not to find their drive and true passion infectious as they lead by example”.
Michael himself said, “I am thrilled to receive this award, which is a testament to each and every member of staff at Cotswolds Inns & Hotels; all the managers and their teams do a tremendous job. Whilst we work hard to protect and enhance the historic buildings in which you find our hotels, our dedicated staff are our greatest asset, providing a warm, friendly and efficient service. To win this award is no mean feat, it is an outstanding achievement; Pamela and I are elated”.
Winning the Knight Frank Award for Excellence and Innovation for the UK & Ireland at the Condé Nast Johansens Awards for Excellence, follows hot on the heels of Cotswold Inns & Hotels receiving the AA Small Hotel Group of the Year award last September, proving that the group is a major force to be reckoned with in the British hospitality industry.
Cotswold Inns & Hotels wins prestigious AA Small Hotel Group of the Year 2012-13 award
Cotswolds, October 2012: Cotswolds Inns & Hotels is delighted to announce that it has won the prestigious AA Small Hotel Group of the Year 2012-13 award, which was presented to owners Michael and Pamela Horton on Monday, 24th September 2012.
The AA Small Hotel Group of the Year 2012-13 award is one of the AA Hospitality Awards, which are presented annually by the Automobile Association to recognise the best pubs, restaurants, hotels and chefs in the country. This year, Cotswold Inns & Hotels was in good company, as other winners included Dinner by Heston Blumenthal and Antonio Carluccio.
The award ceremony also marked the launch of the 2013 AA guides to UK hotels, restaurants, pubs and B&Bs; all seven members of Cotswold Inns & Hotels appear in the hotel guide.
Manor House Hotel wins South West Tourism Excellence Award - February 2012
Cotswolds Inns & Hotels is delighted to announce that the Manor House Hotel, Moreton-in-Marsh has won Silver in the Small Hotel of the Year category at the South West Tourism Excellence Awards, which were presented last night (Monday 6 February) at a gala event in Torquay. The Manor House Hotel can be extremely proud of its success.
A total of 350 entries were considered for the South West Tourism Excellence Awards, with all entrants undergoing a short-listing process, and over 100 going on to be visited by a team of 25 judges and mystery shoppers. As a winner of the official tourism awards for the South West, the Manor House Hotel has now qualified to compete in the Visit England Awards for Excellence 2012, which will be announced on 22 May.
The Manor House Hotel is located in Moreton-in-Marsh, the largest town in the North Cotswolds. A gateway to the Area of Outstanding Natural Beauty, Moreton provides a great base from which to explore Stratford-upon-Avon, Oxford, the picturesque local towns of Chipping Campden and Stow-on-the-Wold, as well as surrounding villages.
The stylish four-star Manor House Hotel is housed in an historic 16th century building and has just 35 rooms, each with its own character and distinct décor. Highlights include The Mulberry Restaurant with its two AA Rosettes, The Beagle Bar & Brasserie and the beautiful sheltered gardens, where Apple Cottage, a super luxurious suite with its own sitting room, dining room, spacious first-floor bedroom with ensuite and private terrace with its own hot tub, is located.
General Manager of the Manor House Hotel, Simon Stanbrook, and owner of Cotswold Inns & Hotels, Michael Horton, accepted the South West Tourism Excellence Award together. Mr Horton said, “I’m thrilled for Simon and the entire team at The Manor House Hotel who have worked extremely hard over the last few years to make the hotel what it is today; it is thanks to their commitment and high service standards that the Manor House has achieved this well-deserved recognition”.
The Most Excellent Inn in Great Britain - November 2011
The Lamb Inn, Burford has just been awarded for the second time, the MOST EXCELLENT INN in Great Britain for 2012 by Condé Nast Johansens! The Lamb Inn previously won the award in 2009.
Loyal guests of The Lamb Inn cast their votes for the most Excellent Inn online, consideration for the finalist also took into account guest surveys and inspector reports. The Condé Nast Johansens Awards for Excellence are made annually to those hotels, inns and restaurants worldwide that represent the finest standards and best value for money in luxury and independent accommodation.
The Condé Nast Johansens inspector said of The Lamb Inn “walk into the picture perfect Lamb Inn and instantly recapture something of the 14th century. Delicious locally sourced bar meals and the more formal award winning restaurant specialises in fresh fish and in summer you can eat outside in the pretty walled garden.”
Michael Horton, the proprietor, said “We are absolutely delighted and very proud to have received this award from Johansens. It is a credit to every member of the team at The Lamb Inn. It is their hard work, dedication and commitment that make The Lamb such a special place”.
This latest accolade comes just a month after The Lamb Inn was shortlisted for the Beautiful South East Awards for Excellence ‘Small Hotel of the Year’, it will be announced on December 1st 2011 if The Lamb Inn is awarded Gold or Silver.
Cotswold country hotel named best in England - April 2011
A Cotswold country house hotel has been named the best small hotel in England.
The Bay Tree at Burford beat hundreds of competitors to be chosen by the judges as Small Hotel of the Year at the Enjoy England Awards. It is the ‘Oscars’ of English tourism and pays tribute to the best hotels, B&Bs and attractions in the country.
It is part of the Cotswold Inns & Hotels collection owned by Michael and Pamela Horton.
“We are absolutely delighted to be named hotel of the year,” said Mr Horton. “It is a tremendous honour and a great reward for general manager Quintin Fisher and his team.”
Part of the Cotswolds Inns & Hotels collection, the Bay Tree employs 29 staff. Dating back to the 16th century the buildings have been sensitively refurbished.
“This is the most important award we have received since launching the business,” said Mr Horton. “The Bay Tree was one of the first hotels we purchased so it has a special place in our hearts."
Owners Michael and Pamela Horton acquired The Bay Tree in 1997. It was the first hotel in the Collection that Mrs Horton completely refurbished.
The couple now own seven hotels and employ 300 staff. The collection’s main office is based in Evesham.
The award was announced at a gala ceremony in Birmingham on Friday (April 15).
Cotswold hotel short-listed for national award - March 2011
The Bay Tree Hotel in Burford is in line for a national award as the best small hotel in England.
It has beaten hundreds of competitors to be short-listed for the small hotel of the year title in the Enjoy England Awards for Excellence.
The winner will be announced at a gala ceremony in Birmingham on April 15.
Part of the Cotswold Inns & Hotels collection, the Bay Tree employs 29 staff and recently rebuilt its conservatory used for weddings and conferences and refurbished 5 bedrooms as part of the hotels ongoing investment plan.
Owners Michael and Pamela Horton are thrilled with the nomination and say it is a testament to their staff.
“Quentin Fisher, our general manager and the entire Bay Tree team have done a tremendous job,” said Mr Horton. “While we work hard to protect and enhance the historic buildings which are our hotels, our dedicated staff are our greatest asset.
“To make it to a short-list of just four hotels in England is no mean feat. This is an outstanding achievement and we are thrilled.”
The Bay Tree recently won gold in the Small Hotel category in Beautiful South Awards for Excellence.
Owners Michael and Pamela Horton acquired The Bay Tree in 1998. It holds a special place in Mrs Horton’s heart as it was the first hotel in the Collection that she completely refurbished.
Editor’s note: Cotswold Inns & Hotels own seven hotels, including The Lamb at Burford. They employ 300 staff.
Cotswold Inns & Hotels is based in Evesham. Its collection includes: The Manor House Hotel, Moreton-in-Marsh, The Bear of Rodborough, Stroud, The Swan, Bibury, The Bay Tree, Burford, The Broadway Hotel, Broadway, The Lamb Inn, Burford, The Hare & Hounds Hotel, Tetbury and Bar Utopia and Bar Epernay, both in Birmingham.For more information contact Marianne Sweet, Damselfly Communications, on 07595 256271.
Hotel Collection wins three gold awards in a week - November 2010
A Cotswold collection of country hotels clinched three gold awards in a single week.
Cotswold Inns & Hotels, which runs seven hotels and two wine bars, was awarded a Gold for Tourism Business of the Year at the Cotswolds Tourism Awards.
The Bay Tree Hotel, in Burford, won gold in the Small Hotel category in Beautiful South Awards for Excellence.
The Broadway Hotel, in Broadway, won Gold in the Small Hotel of the year in the Heart of England Excellence in Tourism awards.
The collection, owned by Michael and Pamela Horton, employs 300 staff and focuses on creating welcoming country hotels with a high standard in food and personal service.
"To win three gold awards was something we never dreamt of,” said Mr Horton. “To win three in a week is truly special. It is a tribute to our staff. Those awards belong to every one of them.”
The company was established in 1997 when the couple bought their first hotel, The Broadway Hotel. Before establishing the collection, Mr and Mrs Horton owned and ran West Midland Taverns, which owned up to 21 wine bars.
Cotswold Inns & Hotels prides itself on its low staff turnover and employee development. Five of their seven hotel general managers were promoted inhouse.
“We look at our hotels as a box of jewels,” said Mrs Horton. “They are all hundreds of years old and we are keeping them in the way we believe people want them, as traditional country house hotels.”
Editor’s note: Cotswold Inns & Hotels is based in Evesham. Its collection includes: The Manor House Hotel, Moreton-in-Marsh, The Bear of Rodborough, Stroud, The Swan, Bibury, The Bay Tree, Burford, The Broadway Hotel, Broadway, The Lamb Inn, Burford, The Hare & Hounds Hotel, Tetbury and Bar Utopia and Bar Epernay, both in Birmingham. For more information contact Marianne Sweet on 07595 256271.
South East's top tourism businesses win gold at the regional awards for excellence - 21st October 2010
Nineteen South East tourism businesses have been awarded the region’s highest accolade at the Beautiful South’s Awards for Excellence held today at Mercedes-Benz World.
The annual Awards, organised by Tourism South East, are now in their 20th year and recognise exceptional levels of customer service and dedication to raising standards in the tourism industry. A record number of entries to the prestigious Awards led to an impressive shortlist with winners announced tonight by guest host Nicholas Owen and Tourism South East Chairman, John Williams. Finalists from across the region were guests at the celebratory evening.
‘We offer our congratulations to all tonight’s winners’, said Mike Bedingfield, Chief Executive of Tourism South East. ‘Our industry’s commitment to providing the best possible customer service and to exceeding customer expectations is outstanding. The Award winners have shown that they are truly the best-in-class and we look forward to seeing them on the national stage at the Enjoy England Awards for Excellence next April.’
‘The current economic climate continues to present many challenges for the tourism industry, however, the standards achieved by our Award winners this year show their determination to deliver the highest level of customer satisfaction,’ added Bedingfield.
Innovative new Award categories this year were Destination Marketing (VisitBrighton), Digital Marketing (Howletts & Port Lympne Wild Animal Park & The Aspinall Foundation) and Outstanding Contribution to Tourism (Lord Montagu of Beaulieu).
Small Hotel/Townhouse of the Year
Gold: The Bay Tree Hotel, Burford, Oxfordshire
Highly Commended: The Lamb Inn, Burford, Oxfordshire
For more information contact: Kay Greenway on 07974 156662
The Gold Award winners now go forward to the VisitEngland national finals to be held on 15th April 2011.
Worcestershire sweeps board at Heart of England Tourism Awards - 21st October 2010
Worcestershire was the run-away winner at this year’s Heart of England Excellence in Tourism Awards announced last week. A total of 13 Worcestershire winners were named – 5 Gold, 4 Silver and 4 Highly-Commended Awards.
The awards were run by Advantage West Midlands and VisitEngland at a gala dinner held at Birmingham University’s Great Hall on 21st October 2010. The Gold Award winners now go forward to the VisitEngland national finals to be held on 15th April 2011.
Gold Award Small Hotel of the Year - Broadway Hotel, Broadway
Commenting on the county’s success, Simon Tipple, Destination Worcestershire’s manager, said:
"All of the businesses that won awards thoroughly deserve the accolades and I congratulate them all – it is fantastic for Worcestershire! The competition was extremely strong from other areas including Birmingham, the Black Country, Coventry & Warwickshire, Herefordshire, Shropshire and Staffordshire. To come away with the lion’s share recognizes the hard work and effort that goes into making a visit to Worcestershire one of the best experiences in England".
For further information and photos, please call Sara Stewart on 01684 575207.
First Ever Cotswolds Tourism Awards Winners Announced - 12th October 2010
Gold and Silver winners of the first ever Cotswold Tourism Awards have been announced.
The 2010 awards are co-ordinated by the local tourist board (Cotswolds and Forest of Dean Tourism) and have been agreed upon by a knowledgeable and fiercely independent group of judges.
Above all, the awards celebrate our hardworking local tourism industry in 2010.
The judges were Shane Blackwell (Quality in Tourism (accommodation inspectors)), Katie Jarvis (Guide book and Cotswold Life author); Edward Gillespie (Cheltenham Racecourse and Chair of Cotswolds And Forest of Dean Tourism), Rob Rees (The Cotswold Chef and VisitEngland Board Member), Anne Bartlett (Blue Badge Guide), Chris Dee and Sarah Tyler – Cotswolds and Forest of Dean Tourism.
Chris Dee, Tourism Manager for Cotswolds and Forest of Dean Tourism commented: “Tourism in the Cotswolds is a continuing success story and these awards are our way of highlighting some of the many business who have raised standards and achieved something new for 2010”.
Winners can display the ‘Cotsie’ award logo and will be encouraged to go through to national awards in 2011.
Tourism Business of the Year: Gold – Cotswolds Inns & Hotels
This award is open to the 300 members of Cotswolds Tourism. The winners, Cotswolds Inns and Hotels, operate 7 hotels in the Cotswolds and the award is made in recognition of the continuing investment and innovation. The Hare and Hounds has already picked up an award in the Hotel category, but judges also recognise success at Moreton-in-Marsh, where the Manor House was reborn after flooding (and now has a 4th AA star).
2010 has been a great year for this innovative and very ‘Cotswold ‘- hotel group.
Hotel of the Year: Silver – Hare and Hounds, Tetbury
2010 has been a great year for the Hare and Hounds near Tetbury, with a tasteful refurbishment and the move up to 4 star accommodation and 2-rosette dining.
For more information/pictures Sarah Tyler, Cotswolds/Forest Tourism Tel: 01242 864171.
The Lamb Inn at Burford is winner of the 2009 Condé Nast Johansens Most Excellent Inn Award - 11th November 2008
Cotswold Inns and Hotels are delighted to announce that The Lamb Inn at Burford Oxfordshire has won the 2009 Condé Nast Johansens Most Excellent Inn Award.
Finalists and winners are chosen through a selection process drawn from guest nomination forms, guest survey letters, and regional inspector reports. Here’s what they said about us…
"Full of character, has flagstone floors and small intimate lounges with big squashy sofas. The setting is lovely, the bedrooms are comfortable with antique furniture, fresh cotton sheets and comfortable armchairs. The staff are genuine and friendly".