Our Approach to Coronavirus and FAQs

How we are preparing

We always strive to go above and beyond the standards expected by our customers, and our approach to our reopening preparations are no exception. We have undertaken individual risk assessments at every hotel in our estate, allowing us to ensure that from the moment you arrive, you feel safe, at home and able to enjoy your stay or visit.

All of our hotels will be deep cleaned before opening, with hand sanitising stations throughout. In our restaurants, our seating arrangements will allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout.

Every single team member will be undertaking comprehensive training before returning to work, enabling them to do what they do best – look after you, keep you safe and make sure you leave happier than when you arrived.

Once we’re open

We will be intensifying our already high standards of cleanliness and all hotel rooms will be cleaned, sanitised and signed off by our housekeeping teams between stays.

To protect our hotel guests and our team members, we will be asking customers not to travel if they are displaying symptoms of coronavirus. If a guest becomes unwell during their stay, we will be asking them to remain in their bedroom and contact the Duty Manager via telephone.

Dining arrangements, including breakfast, will vary by location and we may require guests to book on arrival. Guests will be informed of this on check-in when they collect their bedroom key.

Initially, we are encouraging you to book tables in advance, as this allows us to guarantee you a table and deliver a safe and enjoyable experience. We will look to accept walk-ins as soon as possible. We will have a host at the door of each of our restaurants and bars, who will be able to direct you towards your table and explain any special procedures in place.

Our already rigorous cleaning regimes will be taken to another level, with all hard surface sanitised between sittings, single-use menus or the use of menu boards and a fanatical commitment to handwashing for all team members.

When will your hotels reopen?

The Close Hotel, The Manor House Hotel, The Lamb Inn and The Swan Hotel are now open.

The Bear of Rodborough and The Hare & Hounds are reopening on 22 July

The Bay Tree is currently having a sparkle and we will announce the reopening date soon.

What is your cancellation policy?

You can cancel your booking free of charge up to 72 hours before your arrival, all bookings including advance purchase rates and bookings with deposits booked before 23rd March will be able to hold the payment as a credit for 12 months.

To postpone or cancel a booking, please email or telephone the hotel you are booked to stay at.

I have a gift voucher that expires soon – can I extend the expiry date?

To extend the expiry date on a gift voucher, please send the voucher code to enquiries@cotswold-inns-hotels.co.uk

Can I go ahead with my wedding/event?

The government has currently placed a limit on the number of people that can attend a gathering – so if you have concerns about your wedding or event that is booked, please contact your wedding coordinator or email enquiries@cotswold-inns-hotels.co.uk – We do not currently know how long these restrictions will be in place for, so we are continuously reviewing forthcoming bookings for weddings and events.

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Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.