Our Approach to Coronavirus and FAQs

FREQUENTLY ASKED QUESTIONS

At Cotswold Inns & Hotels, the safety and wellbeing of our teams and customers are paramount – and we have done everything we can to ensure that our guests still have an amazing experience when they visit one of our hotels while ensuring we uphold and exceed the guidelines on operating safely.

We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact enquiries@cotswold-inns-hotels.co.uk

Q: Will you be wearing masks?

From 19 July, masks will be optional for both our team members and our customers – so the choice is up to you. We understand that not everyone will feel the same way, so we want you to feel as comfortable as you can.

Q: Can I book a table for more than six people indoors?

Yes – from 19 July you can book a table for as many people, from as many households as you like. Providing we have a table big enough!

Q: What precautions are you still taking to prevent the spread of coronavirus?

We always strive to go above and beyond the standards expected by our customers, and our approach remains the same. We have undertaken individual risk assessments for every hotel in our estate, allowing us to ensure that from the moment you arrive at any of our hotels, you feel safe, at home and able to enjoy your meal or stay.

All our hotels have always followed a strict cleaning regime, which was intensified during the pandemic and which we are continuing with. We are keeping plenty of sanitiser on site – including at the entrance, on the bar and in the toilets.

Q: Do I still need to pre-book?

While we continue to encourage people to pre-book tables for both drinking and dining, to avoid disappointment, walk-ins and anyone who wants a spontaneous pint are always welcome too.

Q: I want to cancel/postpone my hotel stay. How do I do this?

Our cancellation policy differs according to the rate type booked.  Please check your booking confirmation for full details and if you have any questions about your booking, please contact the hotel directly. If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.

Q: What happens if the hotel is closed again, for example due to a lockdown?

If you have a booking that is cancelled due to a lockdown and have already paid a deposit for your reservation, your booking will be automatically cancelled and refunded. Please contact enquiries@cotswold-inns-hotels.co.uk if you have not received your refund within 21 working days (the time taken to process the refund depends on your bank). When getting in touch, please specify the hotel and date of reservation.

Q: I have a gift voucher that expires soon – can I extend the expiry date?

To extend the expiry date on a gift voucher, please send the voucher code to enquiries@cotswold-inns-hotels.co.uk

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Our Locations

Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.