Our Approach to Coronavirus and FAQs

At Cotswold Inns & Hotels, the safety and wellbeing of our teams and customers are paramount – and over the last few months since reopening we have done everything we can to ensure that our guests still have an amazing experience when they visit one of our hotels while ensuring we uphold and exceed the guidelines on operating safely.

We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact enquiries@cotswold-inns-hotels.co.uk

Q: What tier are your hotels in?

All of our hotels are situated in Tier 2.

Q: What are the tier 2 restrictions?

  • Guests should be in groups from one household indoors
  • Outside, the “rule of six” applies, whereby you can mix households, but with a maximum number of 6 people.
  • Alcohol can only be served in our bars and restaurants when accompanied by a meal. We will still be offering room service, where alcoholic drinks can be enjoyed on their own.
  • You can also drink teas, coffees & soft drinks without food.
  • We’ll be calling last orders at 10 pm, but our restaurant and bar areas will not close until 11 pm
  • Both staff and guests will be required to wear a mask when they are not seated or in their rooms.
  • Weddings can go ahead, up to 15 people.

Q: Can I visit one of your hotels from a Tier 3 area?

For the continued safety and wellbeing of all of our customers and team members, we welcome guests from Tiers 1 and 2 and respectfully ask that guests travelling from a Tier 3 area adhere to the government guidelines of their tier which only permits travel to a lower tier for essential purposes such as work, caring responsibilities, for medical treatment or between 23rd and 27th December to stay close to your Christmas bubble that you are visiting.

Q: What is your cancellation policy?

If you have booked with us directly and have a booking due to arrive whilst the hotel is temporarily closed due to lockdown your booking will automatically be cancelled and any deposits refunded.

For bookings at all other times that have been booked directly with the hotel:

Our bed and breakfast, dinner bed and breakfast rates, Sublime Sunday and spoil yourselves breaks can be cancelled free of charge up to 72 hours before your arrival, all bookings including advance purchase rates and bookings with deposits booked before 23rd March will be able to hold the payment as a credit for 12 months.

Our special Winter Escape offer takes payment at the time of booking – if for any reason you foresee the date you’ve booked being an issue, just give us at least 7 days’ notice and we’ll happily transfer your payment to an alternative date within the next 12 months (prices and rates may vary).

To postpone or cancel a booking, please email enquiries@cotswold-inns-hotels.co.uk

If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.

Q: I have a gift voucher that expires soon – can I extend the expiry date?

A: To extend the expiry date on a gift voucher, please send the voucher code to enquiries@cotswold-inns-hotels.co.uk

Q: Can I go ahead with my wedding/event?

A: The government has currently placed a limit on the number of people that can attend a gathering – so if you have concerns about your wedding or event that is booked, please contact enquiries@cotswold-inns-hotels.co.uk – We do not currently know how long these restrictions will be in place for, so we are continuously reviewing forthcoming bookings for weddings and events.

Q: What precautions have you taken to prevent the spread of coronavirus?

A: We always strive to go above and beyond the standards expected by our customers, and our approach to our reopening preparations are no exception. We have undertaken individual risk assessments at every hotel in our estate, allowing us to ensure that from the moment you arrive, you feel safe, at home and able to enjoy your stay or visit.

All of our hotels are deep cleaned before opening, with hand sanitising stations added throughout. In our restaurants, our seating arrangements allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout.

Every single team member has undertaken a comprehensive training programme before returning to work, enabling them to do what they do best – look after you, keep you safe and make sure you leave happier than when you arrived.

We have intensified our already high standards of cleanliness and all hotel rooms are deep cleaned, sanitised and signed off by our housekeeping teams between stays.

To protect our hotel guests and our team members, we will be asking customers not to travel if they are displaying symptoms of coronavirus or if they are travelling from an area currently in a local lockdown. If a guest becomes unwell during their stay, we will be asking them to remain in their bedroom and contact the Duty Manager via telephone.

Dining arrangements, including breakfast, vary by location and you may be asked to book a table on arrival. You will be informed of this on check-in when they collect your bedroom key.

In our restaurants, our already rigorous cleaning regimes have been taken to another level, with all hard surface sanitised between sittings, single-use menus or the use of menu boards and a fanatical commitment to handwashing for all team members.

With the rule of six, effective from 14 September 2020, we can only accommodate party sizes of up to six people from either the same or different households, both indoors and outdoors. Please remember that this includes children and babies. If there are more than six individuals in your household or if you are part of an extended support bubble, we may be able to accommodate larger table sizes but if possible, please let us know in advance. If you are not part of the same family or cannot prove that you live in the same household, we may need to separate you into tables of six. Tables unfortunately cannot mix once seated.

You must now also wear a mask in the hotel, when not sat at a table or in your room.

Our restaurants and bars will close at 11 pm and as such the last ordering times will be earlier than normal. Please see our food & drink pages or contact the hotel for more information.

These rules are designed for your safety and to prevent the spread of coronavirus. They are also now enforceable by law and we will need to keep strictly to these rules at all times.

Q: How are you collecting details for NHS Test & Trace?

A: When you arrive at the hotel, we will ask you to complete a mandatory Track and Trace registration using your NHS Test & Trace app. We have also made QR codes available in all of our pubs and these will also provide an alternative for anyone who hasn’t got the NHS app.

The NHS QR code will be used by those with the NHS app and will log your presence in the hotel. If you prefer to use our system, you will need to scan the QR code using the camera on your smartphone (IOS or Android), which will take you directly to a Track and Trace registration form. It is a legal requirement that we ask at least one member of each party to register their details and we hope our customers will play their part in this important exercise. If you don’t have a smartphone or have signal issues, we will collect your registration on paper and dispose of this securely after the data retention period has ended.

Any Track and Trace data collected is held for a maximum of 21 days from the date of the last registered visit. If you have WIFI enabled on your phone and visit the same or another hotel, we may be able to recognise your phone and automatically register you, however, it is important that you complete the registration process on every visit regardless. Registration details captured on paper will be securely destroyed at the end of the 21-day period.

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Our Locations

Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.

We are delighted to announce we have opened up online bookings from 17 May at all of our hotels. We will also be opening the gardens for food and drink at the following properties from 12 April:

The Bear of Rodborough

The Close, Tetbury

The Swan, Bibury

We wish all of our customers, and their families, good health in these difficult times and we hope to see you soon.

The best way to contact us is to email enquiries@cotswold-inns-hotels.co.uk