Coronavirus FAQ

We are sorry to say that, in line with the Government’s request, all of our hotels are now temporarily closed.

We do not know how long these measures will last, but when the time comes, we will all be ready, waiting and excited to see you. We hope it won’t be too long – and please do keep an eye on our social feeds for updates. 

We wish all of our customers, and their families, good health in these unprecedented times.

If you require information on any aspects of our businesses, there is a wealth of information on our website, including brochures for all of our wedding venues.

Please be aware, that due to the closure we are experiencing an extraordinary volume of customer contact. Our team are working flat out to facilitate all of these requests and we will respond to your enquiries as soon as possible, but we will probably take longer to respond than we would usually. Priority responses will be given to guests due to arrive before 31st July and to our Bride and Grooms getting married this Summer. We thank you in advance for your patience and understanding.The best way to contact us during this time is to email bookings@cotswold-inns-hotels.co.uk

If you would like to make a future reservation you can do so online by clicking “Book Now” at the top of this page.

Alternatively you can email bookings@cotswold-inns-hotels.co.uk and we will respond to you before our hotels are able to re-open.

Coronavirus Questions

1. Can I go ahead with my wedding/event?
A: Following government advice, we have temporarily closed our hotels until we are advised that it is safe to re-open. We do not currently know how long this period of closure will be, so we are continuously reviewing forthcoming bookings for weddings and events.

2. Can I reduce the number of guests at my event? Will I be charged?
A: Any reduction in final numbers will not be charged for, providing we receive notice 5 days in advance your event before business expenses are incurred, e.g. the ordering of food.

3. I want to change the date of my wedding/event. Can I rebook?
A: We are currently happy to postpone weddings and events that have concerns that their bookings might be effected by Coronavirus due to take place in the next 4 months. The bookings will be amended without any charge but some dates in 2021 may incur a supplement charge e.g. if a wedding moves from a Thursday in March to a Saturday in July the price difference would be payable. In all cases, we will be able to offer new dates that will not incur additional costs.

4. If my event is cancelled due to closure, what happens to my event/deposit?
A: In the event that we have to cancel your event due to closure we will work with you to find an alternative date in the future.

5. I have booked a wedding/event. What notice do I need to give to postpone?
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate if you could provide us with 7 days’ notice before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible.

6. I want to postpone/cancel a booking for a wedding/event. How do I do this?
A: To postpone/cancel a booking please email bookings@cotswold-inns-hotels.co.uk

7. I want to cancel/postpone my hotel stay. How do I do this?
A: You can cancel your booking free of charge up to the day before your arrival, in light of the current situation we are extending this policy to all bookings including advance purchase rates and bookings with deposits.

We are offering free cancellations for stays up to 5th July 2020.

For reservations after the 5th July, we can hold the deposit for a future stay within the next 12 months.

To postpone/cancel a booking please email bookings@cotswold-inns-hotels.co.uk with your name, the name of the hotel which you have a booking with and the date of your stay.

9.I have a gift voucher that expires soon. Can I extend the expiry date?                                                                              A:  To extend the expiry date on a gift voucher please send the voucher code to bookings@cotswold-inns-hotels.co.uk

10. How long will you be closed for?
A: We will remain closed until the government advises us it is safe to re-open.

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Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.