Our Approach to Coronavirus and FAQs

At Cotswold Inns & Hotels, the safety and wellbeing of our teams and customers are paramount – and we have done everything we can to ensure that our guests still have an amazing experience when they visit one of our hotels while ensuring we uphold and exceed the guidelines on operating safely.

We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact enquiries@cotswold-inns-hotels.co.uk

Q: What precautions have you taken to prevent the spread of coronavirus?

We always strive to go above and beyond the standards expected by our customers, and our approach to our reopening preparations has been no exception. We have undertaken individual risk assessments for every hotel in our group, allowing us to ensure that from the moment you arrive at any of our hotels, you feel safe, at home and able to enjoy your visit in complete peace of mind.

All our hotels are deep cleaned before opening, with hand sanitising stations throughout. Our seating arrangements will allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout. We have also been developed an online check-in facility for our hotels.

We are encouraging you to book in advance, as this allows us to guarantee you a table and deliver a safe and enjoyable experience. We will, of course, be taking walk-ins whenever possible – but with space at a premium, it’s best to book.

Our already rigorous cleaning regimes will be taken to another level, with all hard surfaces sanitised between sittings, single-use menus or the use of menu boards and a fanatical commitment to handwashing for all team members.

These rules are designed for your safety and to prevent the spread of coronavirus. They are also now enforceable by law and we will need to keep strictly to these rules at all times. This includes the wearing of masks in our hotels and restaurants when you are not sat at your table.

All our team members have undertaken comprehensive training, enabling them to do what they do best – look after you, keep you safe and make sure every customer leaves happy.

Q: Are you collecting details for NHS Test & Trace?

When you arrive at the hotel or restaurant, we will ask you to complete a mandatory Track and Trace registration (or to use your NHS Test & Trace app). We have made QR codes available in all of our hotels and these will also provide an alternative for anyone who hasn’t got the NHS app.

The NHS QR code will be used by those with the NHS app, and will log your presence in the hotel. If you prefer to use our system, you will need to scan the QR code using the camera on your smartphone (IOS or Android), which will take you directly to a Track and Trace registration form. It is a legal requirement that we ask at least one member of each party to register their details and we hope our customers will play their part in this important exercise. If you don’t have a smartphone or have signal issues, we will collect your registration on paper and dispose of this securely after the data retention period has ended.

Any Track and Trace data collected is held for a maximum of 21 days from the date of the last registered visit. If you have WIFI enabled on your phone and visit the same or another hotel, we may be able to recognise your phone and automatically register you, however, it is important that you complete the registration process on every visit regardless. Registration details captured on paper will be securely destroyed at the end of the 21-day period.

Q: What is your cancellation policy?

If you have booked with us directly and have a booking due to arrive whilst the hotel is temporarily closed due to lockdown your booking will automatically be cancelled and any deposits refunded.

For bookings at all other times that have been booked directly with the hotel:

Our bed and breakfast, dinner bed and breakfast rates, Sublime Sunday and spoil yourselves breaks can be cancelled free of charge up to 72 hours before your arrival, all bookings including advance purchase rates and bookings with deposits booked before 23rd March will be able to hold the payment as a credit for 12 months.

Our special Winter Escape offer takes payment at the time of booking – if for any reason you foresee the date you’ve booked being an issue, just give us at least 7 days’ notice and we’ll happily transfer your payment to an alternative date within the next 12 months (prices and rates may vary).

To postpone or cancel a booking, please email enquiries@cotswold-inns-hotels.co.uk

If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.

Q: I have a gift voucher that expires soon – can I extend the expiry date?

A: To extend the expiry date on a gift voucher, please send the voucher code to enquiries@cotswold-inns-hotels.co.uk

Q: Can I go ahead with my wedding/event?

A: The government has currently placed a limit on the number of people that can attend a gathering – so if you have concerns about your wedding or event that is booked, please contact enquiries@cotswold-inns-hotels.co.uk – We do not currently know how long these restrictions will be in place for, so we are continuously reviewing forthcoming bookings for weddings and events.

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Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.