Our Approach to Coronavirus and FAQs

How we are preparing

We always strive to go above and beyond the standards expected by our customers, and our approach to our reopening preparations are no exception. We have undertaken individual risk assessments at every hotel in our estate, allowing us to ensure that from the moment you arrive, you feel safe, at home and able to enjoy your stay or visit.

All of our hotels will be deep cleaned before opening, with hand sanitising stations throughout. In our restaurants, our seating arrangements will allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout.

Every single team member will be undertaking comprehensive training before returning to work, enabling them to do what they do best – look after you, keep you safe and make sure you leave happier than when you arrived.

Once we’re open

We will be intensifying our already high standards of cleanliness and all hotel rooms will be cleaned, sanitised and signed off by our housekeeping teams between stays.

To protect our hotel guests and our team members, we will be asking customers not to travel if they are displaying symptoms of coronavirus. If a guest becomes unwell during their stay, we will be asking them to remain in their bedroom and contact the Duty Manager via telephone.

Dining arrangements, including breakfast, will vary by location and we may require guests to book on arrival. Guests will be informed of this on check-in when they collect their bedroom key.

Initially, we are encouraging you to book tables in advance, as this allows us to guarantee you a table and deliver a safe and enjoyable experience. We will look to accept walk-ins as soon as possible. We will have a host at the door of each of our restaurants and bars, who will be able to direct you towards your table and explain any special procedures in place.

Our already rigorous cleaning regimes will be taken to another level, with all hard surface sanitised between sittings, single-use menus or the use of menu boards and a fanatical commitment to handwashing for all team members.

When will your hotels reopen?

We will be reopening our hotels in a phased approach, the first being The Close Hotel on 4 July, followed by The Manor House on 8 July.

When we have confirmed the opening dates of our remaining hotels, we will update our website and post an update on our social media channels.

What is your cancellation policy?

You can cancel your booking free of charge up to 72 hours before your arrival, In light of the current situation, we are extending this policy to all bookings including advance purchase rates and bookings with deposits.

To postpone or cancel a booking, please email bookings@cotswold-inns-hotels.co.uk with your name, the name of the hotel which you have a booking with and the date of your stay.

I have a gift voucher that expires soon – can I extend the expiry date?

To extend the expiry date on a gift voucher, please send the voucher code to bookings@cotswold-inns-hotels.co.uk

Can I go ahead with my wedding/event?

The government has currently got a limit on the number of people that can attend a gathering – so if you are worried about your wedding, please contact bookings@cotswold-inns-hotels.co.uk. We do not currently know how long these restrictions will be in place for, so we are continuously reviewing forthcoming bookings for weddings and events.

Can I reduce the number of guests at my event? Will I be charged?

Any reduction in final numbers will not be charged for, providing we receive notice five days in advance your event and before business expenses are incurred, for example, the ordering of food.

I want to change the date of my wedding/event. Can I rebook?

We are currently happy to postpone weddings and events that have concerns that their bookings might be affected by coronavirus and that are due to take place in the next four months. The bookings will be amended without any charge, but some dates in 2021 may incur a supplement charge. For example, if a wedding moves from a Thursday in March to a Saturday in July, the price difference would be payable. In all cases, we will be able to offer new dates that will not incur additional costs.

If my event is cancelled due to closure, what happens to my event/deposit?

In the event that we have to cancel your event due to closure, we will work with you to find an alternative date in the future.

I have booked a wedding/event. What notice do I need to give to postpone?

Due to the current circumstances, we are trying to be as flexible as we can, so we have removed fixed notice periods. We would, however, greatly appreciate it if you could provide us with seven days’ notice before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible.

I want to postpone/cancel a booking for a wedding/event. How do I do this?

To postpone/cancel a booking please email bookings@cotswold-inns-hotels.co.uk.

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Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.