FREQUENTLY ASKED QUESTIONS
At Cotswold Inns & Hotels, the safety and wellbeing of our teams and customers are paramount – and we have done everything we can to ensure that our guests still have an amazing experience when they visit one of our hotels while ensuring we uphold and exceed the guidelines on operating safely.
We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact enquiries@cotswold-inns-hotels.co.uk
Q: Will you be wearing masks?
According to the latest government advice, in the communal areas of our hotels, such as reception areas and corridors, masks must be worn by both team members and guests – but in bar and restaurant areas that operate for non-residents too, masks are not mandatory. In these areas masks will be optional for both our team members and our customers – so the choice is up to you. We understand that not everyone will feel the same way, so we want you to feel as comfortable as you can.
Q: Do I need a vaccine passport or a negative lateral flow test to come to any of your venues?
No – you do not require a vaccine passport to visit any of our hotels, but we do know that where some customers are holding or participating in a larger event, they may ask their guests to take a lateral flow test on the day just as an extra precaution.
Q: Can I book a table for more than six people indoors?
Yes, there are currently no limits on the number of people or households on a table – providing we have a table big enough!
Q: What precautions are you still taking to prevent the spread of coronavirus?
We always strive to go above and beyond the standards expected by our customers, and our approach remains the same. We have undertaken individual risk assessments for every hotel in our estate, allowing us to ensure that from the moment you arrive at any of our hotels, you feel safe, at home and able to enjoy your meal or stay.
All our hotels have always followed a strict cleaning regime, which was intensified during the pandemic and which we are continuing with. We are keeping plenty of sanitiser on site – including at the entrance, on the bar and in the toilets.
Q: Do I still need to pre-book?
While we continue to encourage people to pre-book tables for both drinking and dining, to avoid disappointment, walk-ins and anyone who wants a spontaneous pint are always welcome too.
Q: I want to cancel/postpone my hotel stay. How do I do this?
Our cancellation policy differs according to the rate type booked. Please check your booking confirmation for full details and if you have any questions about your booking, please contact the hotel directly. If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.
Q: What happens if the hotel is closed again, for example due to a lockdown?
If you have a booking that is cancelled due to a lockdown and have already paid a deposit for your reservation, your booking will be automatically cancelled and refunded. Please contact enquiries@cotswold-inns-hotels.co.uk if you have not received your refund within 21 working days (the time taken to process the refund depends on your bank). When getting in touch, please specify the hotel and date of reservation.
Q: I have a gift voucher that expires soon – can I extend the expiry date?
To extend the expiry date on a gift voucher, please send the voucher code to enquiries@cotswold-inns-hotels.co.uk
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Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.
Explore an ancient market town deep in the heart of The Cotswolds. Full of friendly locals and a few rural royals, Tetbury is home to the well-known Highgrove shop and a fabulous collection antique shops and boutiques that will inspire the eye. With the famous Westonbirt Arboretum just up the road, pull on your wellies and take an amble around 15,000 different types of trees from all over the globe.
Located on the rambling banks of the River Windrush, Burford is one of the much-loved treasures of The Cotswolds. Known for its quaint little shops and galleries nestled along the old high street; fall in love with its charm and become enchanted by its character with plenty to discover and explore during your visit.
Situated on the famous Roman Fosse Way, the market town of Moreton-in-Marsh is a treasure to The Cotswolds. Renowned for its historic charm dating back to the 13th century, it’s a favourite amongst boutique shoppers and antique hunters with a few enticing cafes along the way offering a taste of quintessential Britain. Amble around the buzzy market on Tuesdays or try your hand at falconry at Batsford Arboretum- there’s plenty to explore and discover.
Located in the picturesque Cotswold village of Bibury, famous for its grassy meadows, honey-coloured cottages and the River Coln that gently flows through the middle. It's no wonder William Morris called it 'the most beautiful village in England'. With plenty to explore and discover, the famous Bibury Trout Farm is definitely worth a visit during your stay at The Swan.
Nestled amongst The Cotswold wool towns, Stroud is known for its cafe culture, arts and crafts. Nicknamed the “Covent Garden of The Cotswolds” by Jasper Conran, the surrounding Cotswold Hills exhibits stunning views that stretch all the way to Wales. These have since inspired the work of the many artists who have come to live in the local area.