The Lamb Inn among best in country for excellent service
On 18th October 2016, The Lamb Inn was awarded a prestigious Visit England ROSE Award; in Recognition of Service Excellence.
The ROSE scheme is designed to showcase establishments that provide the warmest of welcomes to their guests, with only the top 100 Visit England assessed establishments being granted this award. ROSE awards are granted solely by Visit England Inspectors with no influence from other guides, and are awarded to places where the owners, managers and staff know how to delight their customers, irrespective of their star rating, style or type of accommodation.
The Lamb Inn, which dates back to 1402, is thought to have a long history of hospitality, starting life as a set of weavers’ cottages and dormy house for visitors of the local priory. In 1720, Thomas and Susan Hucks purchased several adjoining properties on Sheep Street to form a fully-established Inn for the first time, with 6 bedrooms. Despite several changes of hands over the years, The Lamb has remained an inn ever since, now with 17 rooms and part of the popular Cotswold Inns and Hotels collection.
Bill Ramsay has been the General Manager of The Lamb Inn since 2010 and the hotel has achieved brilliant accolades under his management. These include AA silver stars as recognition of being one of the 3 star elite and three AA Rosettes for culinary excellence. Bill has now noted that the ROSE Award is one of his proudest achievements to date…
“Our target is for guests to enjoy their time at The Lamb Inn. As simple as it sounds, this is a moving target and one which requires moment- to-moment adaptability from the whole team. Being individually aware of each of our guests is key, and right now, I could not be prouder!” Bill Ramsay, General Manager.