Coronavirus FAQ

In light of the government’s recent announcements, we wanted to update you all with our current position. All of our hotels are currently open – serving their residents and local communities. We are reviewing the situation on an ongoing basis and will update our website if and when the situation changes.

We do have extra precautions in place to help prevent the spread of Covid 19, such as additional hygiene and cleaning measures and we will continue to follow any further advice from Government and Public Health England.

Coronavirus Questions

1. What steps are you taking to protect your customers and staff from contracting coronavirus?
A: We have been sharing the Government best practice and our teams are following all the advice on washing hands, using sanitisers and providing extra cleaning in bedrooms and high footfall areas.

2. Can I go ahead with my wedding/event?
A: We continue to follow government advice, so as long as there are no official restrictions put in place by the government, your wedding/event can still go ahead.

3. Can I reduce the number of guests at my event? Will I be charged?
A: Any reduction in final numbers will not be charged for, providing we receive notice 5 days in advance your event, before business expenses are incurred, e.g. the ordering of food.

4. I want to change the date of my wedding/event. Can I rebook?
A: We are currently happy to postpone weddings and events that have concerns that their bookings maybe effected by Coronavirus due to take place in the next 4 months. The bookings will be amended without any charge but some dates in 2021 may incur a supplement charge e.g. if a wedding moves from a Thursday in March to a Saturday in July the price difference would be payable. In all cases we will be able to offer new dates that will not incur additional costs.

5. How will you staff my wedding/event if you have a large degree of sickness?
A: Due to the resources we have throughout the Cotswold Inns & Hotels group we wouldn’t foresee this to be a problem. We have a large number of staff across our hotel estate, all able to provide the high level of service expected from Cotswold Inns & Hotels.

6. What happens if the hotel closes, what happens to my event/deposit?
A: In the event that a hotel closes, we will try to find you an alternative venue, or if that is not possible, we will work with you to find an alternative date in the future.

7. I have booked a wedding/event. What notice do I need to give to postpone?
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate if you could provide us with 7 days’ notice before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible.

8. I want to postpone/cancel a booking for a wedding/event. How do I do this?
A: To postpone/cancel a booking please contact the hotel directly, either by phone or email (these details can be found on our website).

9. I want to cancel/postpone my hotel stay. How do I do this?
A: You can cancel your booking free of charge up to the day before your arrival, in light of the current situation we are extending this policy to all bookings including advance purchase rates and bookings with deposits.

If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking, before contacting the hotel at which you were due to stay.

If you have booked with the hotel directly, either on their website, or over phone and email, please contact the hotel who will be able to process the cancellation and or postpone your booking to a later date.

Join our flock!

Sign up for our newsletter and we’ll send you the latest offers and information from Cotswold Inns and Hotels.

  • This field is for validation purposes and should be left unchanged.

Our Locations

Burford, Oxfordshire

Located on the rambling banks of the River Windrush, Burford is one of the much-loved treasures of The Cotswolds. Known for its quaint little shops and galleries nestled along the old high street; fall in love with its charm and become enchanted by its character with plenty to discover and explore during your visit.