Coronavirus FAQ

How we are preparing

We always strive to go above and beyond the standards expected by our customers, and our approach to our reopening preparations are no exception. We have undertaken individual risk assessments at every hotel in our estate, allowing us to ensure that from the moment you arrive, you feel safe, at home and able to enjoy your stay or visit.

All of our hotels were deep cleaned before opening, with hand sanitising stations added throughout. In our restaurants, our seating arrangements allow for 1m+ social distancing and, where possible, we have separate entrances and exits, with a one-way system allowing for smooth access throughout.

Every single team member has undertaken a comprehensive training programme before returning to work, enabling them to do what they do best – look after you, keep you safe and make sure you leave happier than when you arrived.

Once we’re open

We have intensified our already high standards of cleanliness and all hotel rooms are deep cleaned, sanitised and signed off by our housekeeping teams between stays.

To protect our hotel guests and our team members, we will be asking customers not to travel if they are displaying symptoms of coronavirus. If a guest becomes unwell during their stay, we will be asking them to remain in their bedroom and contact the Duty Manager via telephone.

Dining arrangements, including breakfast, vary by location and you may be asked to book a table on arrival. You will be informed of this on check-in when they collect your bedroom key.

In our restaurants, our already rigorous cleaning regimes have been taken to another level, with all hard surface sanitised between sittings, single-use menus or the use of menu boards and a fanatical commitment to handwashing for all team members.

When will your hotels reopen?

All of our hotels except The Bay Tree are now open again.

The Bay Tree is currently having a sparkle and we will announce the reopening date soon.

What is your cancellation policy?

You can cancel your booking free of charge up to 72 hours before your arrival, all bookings including advance purchase rates and bookings with deposits booked before 23rd March will be able to hold the payment as a credit for 12 months.

To postpone or cancel a booking, please email or telephone the hotel you are booked to stay at.

I have a gift voucher that expires soon – can I extend the expiry date?

To extend the expiry date on a gift voucher, please send the voucher code to

Can I go ahead with my wedding/event?

The government has currently placed a limit on the number of people that can attend a gathering – so if you have concerns about your wedding or event that is booked, please contact your wedding coordinator or email – We do not currently know how long these restrictions will be in place for, so we are continuously reviewing forthcoming bookings for weddings and events.

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Our Locations

Bibury, Gloucestershire

Located in the picturesque Cotswold village of Bibury, famous for its grassy meadows, honey-coloured cottages and the River Coln that gently flows through the middle. It's no wonder William Morris called it 'the most beautiful village in England'. With plenty to explore and discover, the famous Bibury Trout Farm is definitely worth a visit during your stay at The Swan.