Frequently Asked Questions

We try to make our booking process as easy as possible, so you can either book online (www.cotswold-inns-hotels.co.uk/#booking), phone/email your chosen hotel, or speak to a member of our central reservations team – 01386 769100, Monday to Friday, 9am – 5pm.

If you live nearby one of our hotels, you are also more than welcome to pop in and make a reservation in person with a member of friendly reception team. You’ll find contact details for each hotel below…

The Bay Tree Hotel | 01993 822 791 | [email protected]
The Bear of Rodborough | 01453 878 522 | [email protected]
The Close Hotel | 01666 502 272 | [email protected]
The Hare & Hounds Hotel | 01666 881 000 | [email protected]
The Lamb Inn | 01993 823 155 | [email protected]
The Manor House Hotel | 01608 650 501 | [email protected]
The Swan Hotel | 01285 740 695 | [email protected]

Sometimes if availability is limited, a small number of rooms will be held for those guests who wish to stay for a longer duration. If this is the case, we recommend checking the availability of our other hotels nearby. Alternatively, contact our Central Reservations team on 01386 769100 for assistance Monday – Friday, 9am – 5pm.

The rates shown on our website are per room, including VAT.

Most of our stays, for example Bed and Breakfast, only require a credit or debit card as guarantee, and your stay will be charged on arrival to the hotel. Some special events or seasonal stays do require a 25% non refundable deposit. If a deposit is required this is explained in the booking conditions of the package. In the event of cancellation, this deposit is non-refundable and non-transferable due to the size and limited availability at our small country house hotels.

When no deposit is required, you can enjoy free cancellation up to 2pm local hotel time three days prior to arrival. Cancellations or amendments made after this time, or during your stay, will be chargeable to the value of your stay total. All deposits are non-refundable and non-transferable.

Please note that a different cancellation policy applies to groups, certain seasonal stays and special events.

We guarantee to offer the best price when you book direct with us online or over the phone. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

We guarantee to offer the best price when you book direct with us online or over the phone. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.

Bookings of 6 rooms or more are subject to group terms and should therefore be booked via our Central Reservations team on 01386 769100, Monday to Friday, 9am-5pm.

Group bookings of under 6 rooms can be arranged via the Central Reservations Office or your chosen hotel.

However you choose to make your direct booking with us, we will send you a confirmation email with details of your stay and a booking reference number

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call the hotel directly or contact our central reservations office on 01386 769100 for assistance Monday – Friday, 9am – 5pm.

We have a limited number of family and adjoining rooms available across the group. Cots can be provided free of charge with prior notice. Extra beds are available in larger rooms for £20 per night, which includes a full English breakfast. Please note that extra beds are strictly for children under 12.

Interconnecting rooms may not always appear on the website, as they are also used for sole occupancy. To enquire about availability, please contact your preferred hotel directly or reach out to our central reservations team here 

We are passionate about our beautiful Cotswold locations and love it when our guests want to stay at multiple properties to explore the wonderful towns, villages, and attractions in the area.

Unfortunately, there is no way of doing this online without completing the booking process for each leg of your journey. However, our Central Reservations team would be more than happy to assist you. Contact them here.

Each room in our collection of hotels is unique, with individually designed interiors, features, and facilities. However, all rooms include an en-suite bathroom with either a walk-in or over-bath shower, Molton Brown toiletries, a comfortable bed, Freeview TV, hairdryer, and tea and coffee making facilities.

Irons and ironing boards are available on request. Some of our most luxurious rooms also offer added touches such as Nespresso machines, roll-top baths, private gardens, and even hot tubs.

Yes, we offer free Wi-Fi in all bedrooms and public areas across our hotels. To connect, simply select “Cotswold Inns and Hotels” from your device’s Wi-Fi settings and complete the login form.

No - All our hotels operate a no-smoking policy throughout, including the use of vapes and e-cigarettes.

There’s no need to book unless you have booked a room only break..

Breakfast is served at the following times:

Bay Tree Hotel - from 7.30 – 10am Monday to Friday and 8 – 10am on Saturday and Sunday.
Bear of Rodborough Hotel – from 8 - 9.30am Mondays, from 7.30-9.30am Tuesday to Friday and 8 – 10am on Saturday and Sunday.
The Close Hotel – from 7.30 – 9.30am each day.
Hare and Hounds Hotel – from 7.30 – 9.30am Monday to Friday and 8 – 10am on Saturday and Sunday.
The Lamb Inn – from 8 – 10am each day.
Manor House Hotel – from 7.30 – 10am each day.
The Swan Hotel - from 7.30 – 9.30am each day.

If you have any special requests such as room service or an early start, please ask reception in advance.

Due to the age and listed status of our properties, only The Swan Hotel and The Manor House Hotel are permitted to have lifts. However, ground floor rooms and accessible options are available across the group, and we will always do our best to allocate the most suitable room type at the time of booking to ensure your comfort throughout your stay.

Due to limited space, our hotels do not have dedicated luggage storage rooms. However, if you need to leave your bags with us for a short time, we’ll do our best to accommodate your request.

While none of our hotels have on-site spas or leisure facilities, we do offer a selection of luxury rooms with private hot tubs across the group.

Our reception teams have excellent knowledge of the local area and will be more than happy to help you find nearby spa or leisure facilities during your stay.

Check in times vary across our collection of hotels as follows…

From 2pm: The Bay Tree Hotel
From 3pm: The Hare & Hounds Hotel, The Lamb, The Manor House Hotel, The Swan Hotel, The Bear of Rodborough
From 4pm: The Close Hotel

Early check-ins from 1pm can be booked in advance subject to availability and a small supplement of £20. Please contact the hotel directly to enquire.

If you expect to arrive after 9pm, please let us know in advance so that we can arrange for the reception desk to be manned for your check-in.

We kindly request that you check out by 11am on your day of departure.

Late check-outs until 12 noon can be booked in advance subject to availability and a small supplement of £20. Please contact the hotel directly to enquire.

We’d love for you to extend your stay with us! However, as our small country house hotels tend to get very busy, please speak to reception at your earliest convenience to check availability and secure the best rates for any additional nights.

All our hotels offer small car parks that are free for guests to use, apart from The Lamb Inn in Burford, where roadside parking is available. If you’re staying at The Lamb Inn, you are also welcome to use the car park at The Bay Tree Hotel, located next door.

Please note that some of our car parks have a different postcode than the main hotel address. For accurate navigation, kindly refer to your booking confirmation email for the correct postcode to enter into your Sat Nav.

Yes! Many of our hotel car parks have an electric car charging point. Please note that neither of our hotels in Burford (The Lamb Inn or The Bay Tree) currently offer electric car charging points.

We love man’s best friend and are pleased to welcome dogs across the group. Each hotel within the Cotswold Inns collection has a selection of specially allocated dog-friendly bedrooms so if your four-legged-friend is coming along, please be sure to let us know in advance.

A small paw-print charge of £20 per night will apply to cover additional cleaning required (plus £10 per night for any additional dogs).

E-cigarettes and vaporisers are not permitted inside our hotels. Please contact reception for directions to our designated smoking areas.

Yes! All of our hotels offer vegetarian, vegan, and gluten-free options. Our fantastic chefs are happy to accommodate any dietary requirements with prior notice, and we will always do our best to ensure your needs are met.

Food service times vary across our collection of hotels. You can view the restaurant opening times and book a table using the links below…

The Bay Tree Hotel
The Bear of Rodborough
The Close Hotel
The Hare & Hounds Hotel
The Lamb
The Manor House Hotel
The Swan Hotel

Light bites, bar snacks and drinks are served throughout the day. If you have any allergies or dietary requirements, please let us know in advance wherever possible so that we can cater for you.

There are seven lovely Cotswold Inns and Hotels to choose from…
The Bay Tree Hotel, Burford
The Bear of Rodborough Hotel, near Stroud
The Close Hotel, Tetbury
The Hare & Hounds Hotel, Westonbirt
The Lamb Inn, Burford
The Manor House, Moreton-in-Marsh
The Swan Hotel, Bibury

Cotswold Inns & Hotels was founded in 1997 by Michael and Pamela Horton, who were at the helm for 22 years.

In 2019, the year that Michael celebrated his 80th birthday, the Horton’s felt it was time to look to the future and think about their retirement plans. After many months of great consideration to find the right buyer, Cotswold Inns and Hotels was sold to Fuller’s on 31st October, 2019.

If you’re unhappy with any aspect of your visit, please speak to our reception team or a member of the hotel management as soon as possible. We’ll do our best to resolve the issue promptly and ensure you’re comfortable for the remainder of your visit.

Should you wish to get in touch with us regarding media access or PR opportunities, please contact our PR team at [email protected]

We welcome media requests so if you would like to arrange a stay at one of our hotels please contact our central reservations team

Please note that press rates are considered on a case-by-case basis and are strictly subject to availability.

Our accessibility and sustainability policies can be viewed on each ‘Stay with us’ page on our website.

Hare & Hounds Hotel: https://www.cotswold-inns-hotels.co.uk/hare-and-hounds-hotel/stay/
Manor House Hotel: https://www.cotswold-inns-hotels.co.uk/the-manor-house-hotel/stay/
Bay Tree Hotel: https://www.cotswold-inns-hotels.co.uk/the-bay-tree-hotel/stay/
Bear of Rodborough: https://www.cotswold-inns-hotels.co.uk/the-bear-of-rodborough/stay/
Close Hotel: https://www.cotswold-inns-hotels.co.uk/the-close-hotel/stay/
Lamb Inn: https://www.cotswold-inns-hotels.co.uk/the-lamb-inn/stay/
Swan Hotel: https://www.cotswold-inns-hotels.co.uk/the-swan-hotel/stay/

Five of our hotels offer event spaces available to hire for private dinners, parties, meetings, conferences, and weddings. These flexible facilities, varying in size and style, are located at The Bay Tree Hotel, The Bear of Rodborough Hotel, The Hare & Hounds Hotel, The Swan Hotel, and The Manor House Hotel.

While The Lamb Inn and The Close Hotel do not have dedicated function rooms, we are occasionally able to offer private hire of the top lounge or a section of the restaurant for intimate private dining experiences.

We have dedicated event teams at Cotswold Inns to help you plan and deliver your event seamlessly. To discuss your requirements or speak with a member of the team, please get in touch with us here, and we will be in touch promptly

For more information in the meantime, please visit: https://www.cotswold-inns-hotels.co.uk/conferences/ for corporate events or https://www.cotswold-inns-hotels.co.uk/weddings 

Our gift vouchers are available for specific monetary denominations or for special treats, such as afternoon tea or overnight stays. Each voucher can be individually personalised and posted to either the buyer or the recipient  or for a last-minute gift, they can be instantly emailed to your lucky recipient!.

Gift Vouchers are available to purchase online at https://gifts.cotswold-inns-hotels.co.uk