FAQs

Frequently asked questions

Which hotels are in the Cotswold Inns & Hotels group?

There are eight lovely Cotswold Inns and Hotels to choose from…

The Bay Tree Hotel, Burford
The Bear of Rodborough Hotel, near Stroud
The Broadway Hotel, Broadway
The Close Hotel, Tetbury
The Hare & Hounds Hotel, Westonbirt
The Lamb Inn, Burford
The Manor House, Moreton-in-Marsh
The Swan Hotel, Bibury


Who owns Cotswold Inns & Hotels?

Cotswold Inns & Hotels is a privately-owned collection of hotels, started in 1997 by Michael and Pamela Horton. The couple are locally based and had long-dreamed of creating a special group of unique, characterful hotels in their beloved Cotswolds.

The have penned a letter to tell you more about their vision, so if you’d like to read more please visit: https://www.cotswold-inns-hotels.co.uk/the-group/one-special-dream/


How do I make a booking with Cotswold Inns & Hotels?

We try to make our booking process as easy as possible, so you can either book online (www.cotswold-inns-hotels.co.uk/#booking), phone/email your chosen hotel, or speak to a member of our central reservations team – 01386 769100, Monday to Friday, 9am – 5pm.

If you live nearby one of our hotels, you are also more than welcome to pop in and make a reservation in person with a member of friendly reception team. You’ll find contact details for each hotel below…

The Bay Tree Hotel | 01993 822 791 | info@baytreehotel.info
The Bear of Rodborough | 01453 878 522 | info@bearofrodborough.info
The Broadway Hotel | 01386 852 401 | info@broadwayhotel.info
The Close Hotel | 01666 502 272 | info@theclose-hotel.com
The Hare & Hounds Hotel | 01666 881 000 | reception@hareandhoundshotel.com
The Lamb Inn | 01993 823 155 | info@lambinn-burford.co.uk
The Manor House Hotel | 01608 650 501 | info@manorhousehotel.info
The Swan Hotel | 01285 740 695 | info@swanhotel.co.uk


I want to make a booking for one night but your system only has availability if I select to stay longer, why is that?

Sometimes if availability is limited, a small number of rooms will be held for those guests who wish to stay for a longer duration. If this is the case, we recommend checking the availability of our other hotels nearby. Alternatively, contact our Central Reservations team on 01386 769100 for assistance Monday – Friday, 9am – 5pm.


Are the rates shown per person or per room?

The rates shown on our website are per room, including VAT.


Do I have to pay a deposit to confirm my booking?

In most cases a 25% deposit is required at the time of booking in order to secure your reservation. This may differ depending on special events and seasonal stays throughout the year. In the event of cancellation, this deposit is non-refundable and non-transferable due to the size and limited availability at our small country house hotels.


What is Cotswold Inns & Hotels’ cancellation policy?

We regret that due to our limited number of rooms, it is necessary to impose cancellation charges. Cancellations or amendments made less than 72 hours prior to the arrival date, or during your stay, will be chargeable to the value of your stay total.

Please note that a different cancellation policy applies to groups, certain seasonal stays and special events.


How sure can I be that I’m getting the best price?

We guarantee to offer the best price when you book direct with us online or over the phone. Booking direct also get exclusive access to our special offers and go on our priority list for room upgrades.


Can I pay in full upon booking?

Unfortunately, it is not currently possible to pay in full in advance when booking online, but you are certainly welcome to do so when booking over the phone.


How do I make a group booking?

Bookings of 6 rooms or more are subject to group terms and should therefore be booked via our Central Reservations team on 01386 769100, Monday to Friday, 9am-5pm.

Group bookings of under 6 rooms can be arranged via the Central Reservations Office or your chosen hotel.


How do I know if my booking has been confirmed?

However you choose to make your direct booking with us, we will send you a confirmation email with details of your stay and a booking reference number.


I haven’t received my email confirmation. What should I do?

Please check your spam filter as a first port of call. If it’s not there, it looks like you’ve encountered a technical problem. Please call the hotel directly or contact our central reservations office on 01386 769100 for assistance Monday – Friday, 9am – 5pm.


Can Cotswold Inns accommodate families?

We have a small number of family and adjoining rooms across the group and can provide cots free of charge with prior notice. Extra beds are available in larger bedrooms for a cost of £20 per night, including a full English Breakfast. These beds are strictly for under 12s.

Interconnecting rooms are not always shown on the website as they are also available for sole use, so to enquire please contact your preferred hotel or our central reservations office on 01386 769100, Monday – Friday, 9am – 5pm.


Can I book a trip to include stays at multiple hotels in the Cotswold Inns collection?

We are passionate about our beautiful Cotswold locations and love it when our guests want to stay at multiple properties in order to explore the wonderful towns, villages and attractions in the area.

Unfortunately, there is no way of doing this online without completing the booking process for each leg of your journey. However, our Central Reservations team would be more than happy to assist you. To discuss your stay, please call 01386 769100, Monday – Friday, 9am – 5pm.


What will I find in my room?

Each room across our collection of hotels is unique and therefore will have individually designed interiors, features and facilities. However, all rooms have an en-suite bathroom with walk-in or over-bath shower, comfortable bed, Freeview TV, hairdryer and tea & coffee making facilities. Irons and ironing boards are available on request and some of our most luxurious rooms also feature Nespresso machines, roll-top baths, private gardens and even hot tubs.


Do you offer free Wi-Fi?

Yes, we’re pleased to offer all our guests free Wi-Fi to use anywhere in our hotels. To get online, simply open your preferred internet browser and login using the details provided to you upon check-in. You can also find the login details within the welcome pack in your bedroom.

Just popping in for a drink or bite to eat? Simply ask a member of the team for a Wi-Fi card!


Do rooms have air conditioning?

Due to the age and listed nature of our hotels, we are unable to provide air conditioning in the majority of our bedrooms, however Silkwood Court bedrooms at The Hare & Hounds do have air-con.


Do you have any smoking rooms?

All of our hotels operate a no-smoking policy throughout, including the use of vapes and e-cigarettes.


How do I book breakfast?

There’s no need to book! Breakfast is included in all stays and consists of Full English, Continental and A La Carte options.

Breakfast is served from 7.30 – 9.30am Monday to Friday and 8 – 10am on Saturday and Sunday. If you have any special requests such as room service or an early start, please ask reception in advance.


What facilities are provided for customers with disabilities?

Due to the age and listed nature of our properties; only The Swan Hotel and Manor House Hotel are permitted to have lifts. Despite this, ground floor rooms and accessible options are available across the group and we will always do whatever we can to place our guests in the most suitable room types upon booking and ensure they are comfortable throughout their stay.


Do Cotswold Inns & Hotels provide luggage room facilities?

Due to limited space our hotels don’t have dedicated rooms to leave your luggage, however if you do need to leave your bags with us for a short while we will do our best to accommodate your request.


Can I plan a function with Cotswold Inns & Hotels?

Six of our hotels have function rooms available to hire for private dinners, parties, conferences, meetings and weddings. These facilities of varying sizes are available at The Bay Tree Hotel, The Bear of Rodborough Hotel, The Close Hotel, The Hare & Hounds Hotel, The Swan Hotel and The Manor House Hotel.

Although The Lamb Inn doesn’t have dedicated function space, we do on occasions allow private hire of our top lounge for cosy private dining.


Do any of your hotels have a spa, gym and swimming pool?

None of our hotel have spas or leisure facilities however we do have some luxury rooms with private hot tubs across the group. Our reception teams have excellent knowledge of the local area and will be more than happy to help you locate any facilities nearby.


What if I have a complaint?

If you’re unhappy with any aspect of your stay, please speak first to our reception team or management within the hotel so that we can try to resolve the issue for you as quickly as possible.

If you would prefer to speak directly to our head office, please email bookings@cotswold-inns-hotels.co.uk or call 01386 769100, Monday – Friday 9am – 5pm.


What time is check-in?

Check in times vary across our collection of hotels as follows…

From 2pm: The Bay Tree Hotel, The Lamb Inn, The Swan Hotel, The Bear of Rodborough
From 2.30pm: The Manor House Hotel
From 3pm: The Broadway Hotel, The Close Hotel, The Hare & Hounds Hotel

Early check-ins from 12 noon can be booked in advance subject to availability and a small supplement. Please contact the hotel directly to enquire.

If you expect to arrive after 9pm, please let us know in advance so that we can arrange for the reception desk to be manned for your check-in.


When do I need to check out?

We kindly request that you check out by 11am on your day of departure.

Late check-outs until 12 noon can be booked in advance subject to availability and a small supplement. Please contact the hotel directly to enquire.


I don’t want to leave! Can I extend my stay?

We would love you to extend your stay with us! However, as our small country house hotels get very busy, we do ask that you speak to reception at your earliest convenience in order to check our availability and best prices for an extra night/s.


Does the hotel I’m staying at have parking?

All of our hotels have small carparks that are free of charge for our guests to use, excluding The Lamb Inn in Burford, where there is roadside parking. If staying at The Lamb Inn you are also welcome to park in The Bay Tree Hotel’s carpark just next door.

Some of our carparks have a different postcode to the main hotel address so please refer to your booking confirmation email for the correct postcode for your Sat Nav.


Do you have electric car charging points?

Yes! All of our hotel car parks have an electric car charging point. Please note that the Lamb Inn does not have a car park, but you are welcome to use the charging point at The Bay Tree Hotel just next door.


How do I book a corporate event or meeting room?

We have a dedicated conference team to handle business-related bookings. To discuss your event requirements, please email conferences@cotswold-inns-hotels.co.uk or call 0800 975 1629, Monday to Friday, 9am – 5pm.

For more information in the meantime, please visit: https://www.cotswold-inns-hotels.co.uk/conferences/


Can I bring my pet to the hotel?

We love man’s best friend and are pleased to welcome dogs across the group. Each hotel within the Cotswold Inns collection has a selection of specially-allocated dog-friendly bedrooms so if your four-legged-friend is coming along, please be sure to let us know in advance.

A small paw-print charge of £15 per dog, per night will apply to cover additional cleaning required.


Can I smoke electronic cigarettes in the hotel?

E-cigarettes and vaporisers are not permitted inside our hotels. Please contact reception for directions to our designated smoking areas.


Do Cotswold Inns & Hotels have any self-catering properties?

Yes! We have two self-catering holiday cottages in the heart of Broadway Village.

Sleeping four adults, Manderley is located on the green just a few doors down from The Broadway Hotel and has been rated 5 Star Gold by Visit England.

Just around the corner on Church Street, Bumble Bee Cottage sleeps two adults and has been rated 4 Star Gold by Visit England.

Both cottages have been lovingly renovated to the highest standards and are available for a minimum of a 3 night stay, with an arrival date of your choice. Well-behaved dogs are of course also welcome.

To find out more, please call The Broadway Hotel on 01386 852401 or visit: https://www.cotswold-inns-hotels.co.uk/the-broadway-hotel/stay/holiday-cottages/


Do Cotswold Inns & Hotels sell Gift Vouchers?

Our gift vouchers are available for specific monetary denominations or for special treats, such as afternoon tea, dinner, Sunday lunch or overnight stays. Each voucher can be individually personalised and presented in a stylish gift box or for a last-minute gift, they can be instantly emailed to your lucky recipient!

Gift Vouchers are available to purchase online at https://cotswoldinnshotels.wearegifted.co.uk/. Alternatively, if you prefer, you can call our Central Reservations Office on 01386 769100 (Mon – Fri, 9am – 5pm)


I would like to get in touch regarding a media enquiry

Should you wish to get in touch with us regarding advertising or PR, please contact our marketing department directly by emailing marketing@cotswold-inns-hotels.co.uk


Do you offer press rates?

We welcome media requests so if you would like to arrange a stay at one of our hotels please contact our marketing department by emailing marketing@cotswold-inns-hotels.co.uk. Please note that press rates are considered on a case-by-case basis and are strictly subject to availability.


Can Cotswold Inns & Hotels cater for allergies and dietary requirements?

Yes! All of our hotels have vegetarian, vegan and gluten-free options readily available and our fantastic chefs are happy to cater to any dietary requirements with prior notice.


What time is food served at Cotswold Inns & Hotels?

Food service times vary across our collection of hotels as follows…

Breakfast
7.30 – 9.30am Monday to Friday
8 – 10am on Saturday and Sunday

Lunch
12 – 2.30pm: All except The Broadway Hotel
12 – 3pm: The Broadway Hotel

Full Afternoon Tea
10am – 6pm: The Broadway Hotel
12 noon – 5.30pm: The Close Hotel
2 – 5.30pm: The Lamb Inn
2.30 – 5pm: The Hare & Hounds Hotel
2.30 – 5.30pm: The Manor House Hotel
2.30 – 6pm: The Swan Hotel and The Bear of Rodborough
3 – 5.30pm: The Bay Tree Hotel

Dinner
6 – 9pm: The Swan Hotel
6 – 9.30pm: The Close Hotel
6.30 – 9.30pm: The Hare & Hounds Hotel
7 – 9pm: The Lamb Inn
7 – 9.30pm: The Manor House, The Bay Tree, The Bear of Rodborough, The Broadway

Light bites, bar snacks and drinks are served throughout the day. If you have any allergies or dietary requirements, please let us know in advance wherever possible so that we can cater for you.


Where can I view Cotswold Inns & Hotels’ sustainability and accessibility policies?

Our accessibility and sustainability policies can be viewed on each ‘Stay with us’ page on our website.

Hare & Hounds Hotel: https://www.cotswold-inns-hotels.co.uk/hare-and-hounds-hotel/stay/
Manor House Hotel: https://www.cotswold-inns-hotels.co.uk/the-manor-house-hotel/stay/
Bay Tree Hotel: https://www.cotswold-inns-hotels.co.uk/the-bay-tree-hotel/stay/
Bear of Rodborough: https://www.cotswold-inns-hotels.co.uk/the-bear-of-rodborough/stay/
Broadway Hotel: https://www.cotswold-inns-hotels.co.uk/the-broadway-hotel/stay/
Close Hotel: https://www.cotswold-inns-hotels.co.uk/the-close-hotel/stay/
Lamb Inn: https://www.cotswold-inns-hotels.co.uk/the-lamb-inn/stay/
Swan Hotel: https://www.cotswold-inns-hotels.co.uk/the-swan-hotel/stay/

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Cotswold Inns & Hotels

Welcome to Cotswold Inns and Hotels - a unique collection of charming places to stay; relaxing locations to gather and a good excuse of an indulgent bite to eat. Located within the quintessential beauty of The Cotswolds, find out more by clicking on the map.